Solve RKSMBK App Data Sync on Shala Darpan Portal

The Rajasthan Ke Shiksha Mein Badhte Kadam (RKSMBK) initiative relies heavily on the Optical Character Recognition (OCR) technology within the Shikshak App. When the “Sync Pending” or “Data Not Received” error occurs, it usually stems from a mismatch between the local app cache and the Shala Darpan server.

Immediate Fix: The “Sync Pending” Loop

If your app shows that the data has been uploaded but the RKSMBK Dashboard remains empty, follow this “Force Sync” protocol:

• Check App Version: Ensure you are using Shikshak App v4.7 or higher. Versions below this lack the 2026 AI-sync protocols.
• The 3-Dot Refresh: Open the app, go to the RKSMBK tab, tap the three dots in the top right, and select ‘Sync DManually.’ata Manually’.
• Toggle Flight Mode: Sometimes the app’s socket connection hangs. Toggling Flight Mode on/off for 10 seconds can force the background sync process to restart.

Solving the “JSON Parse Error” during OCR Upload

A common technical hurdle for teachers is the JSON Parse Error. This occurs when the app receives an “unexpected character” from the server or when the local data file is corrupted.

The Solution:

1. Navigate to your phone’s Settings > Apps > Shala Darpan Shikshak App.
2. Tap on Storage and select ‘Clear Cache.’
   • Warning: Do not ‘Clear Data’ if you have scanned sheets that haven’t been uploaded yet, as this will delete your offline progress.
3. Log out and perform a fresh login using your Staff NIC-SD ID and a fresh OTP. This resets the authentication token.

The Hidden Barrier: Subject Teacher Mapping 2025-26

The most frequent reason for “Successful Sync” but “Zero Data” on the portal is incorrect subject teacher mapping. If the portal doesn’t know which teacher is responsible for which class, it will reject the incoming data.

How to verify mapping:

• School Login: The school principal/in-charge must log in to the main Shala Darpan portal.
• Result Tab: Go to Result > Subject Teacher Mapping.
• Verify RKSMBK Subjects: Ensure that the teacher’s staff ID is mapped for Hindi, English, and math for classes 3 to 8.
• Remediation Mapping: In 2026, you must also ensure the Remediation Subject Teacher Mapping is completed, as this is now a separate mandatory module.

OCR Scanning Best Practices for 100% Accuracy

The 2026 AI model is stricter about image quality. If the OCR scan is rejected by the AI, it will never trigger the sync.

• QR Code Focus: Ensure all four corners of the OCR sheet, including the QR codes, are visible in the frame.
• Green Border Validation: Do not tap the “Submit” button until the app places a green border around the student’s marks.
• Student Name Verification: After scanning, the app will show the student’s name. If it shows “Unknown,” the data will likely fail to sync. Re-scan immediately.

How to Verify Sync Status on the Portal Dashboard

Once you have attempted a fix, use these steps to confirm the data has reached the Rajasthan Council of School Education (RCSE) servers:

1. Log in to the Shala Darpan School Portal.
2. Navigate to the RKSMBK Tab.
3. Select ‘Scanned OCR Status Report.’
4. Filter by Class and Section.
   • Green: Data successfully verified and synced.
   • Yellow: Data received but pending AI evaluation.
   • Red: Data rejected (requires re-scanning).

Troubleshooting Advanced Server Errors (SD3/SD4)

If you see a “Server Error SD3” or “Internal Error 500,” this is a portal-wide issue. These usually happen during peak hours (10 AM to 4 PM).

• Pro-Tip: The 2026 sync window is most stable between 7 PM and 9 PM. Teachers are advised to scan in “Offline Mode” during the day and trigger the “Manual Sync” in the evening when server load is low.

Frequently Asked Questions